We will send you a confirmation e-mail or give a call to confirm that the order has been delivered.
You will receive this e-mail up to 24 hours after delivery..

We charge your credit card when you place the order.
We use a very secure payment platform that enables us to charge your card immediately.

Same Day deliveries will depend on which location if this is possible.
When entering the day and time the order system will advise if what you have selected is possible.

This will depend on the location. When you make your order, the opening times will be advised.
If the shop is closed a message will advise to choose another time or day.

Incomplete recipient details. It is essential that you provide us with full and accurate details for the recipient.
A local phone number of recipient is required to help us ensure that the flowers/gifts arrive on time.
We cannot be held responsible for late delivery if this information is not provided or is incorrect.

We know that sometimes the recipient is not at lacation, and this is why it is essential that you provide the phone number of the recipient so a convenient time can be arranged. We will contact you if we need further assistance

If Teddy Bear, Vase or Balloons etc are also ordered , they will be delivered with the flowers.
We reserve the right to supply the item with a change of colour/wording from image, depending on availability on the day.
This does not apply to wines, which will always be as ordered, red , white, champagne etc. only the brand name may change if necessary.
With regards to cocan deliveries be made to apartments, businesses,gated communities or military base?nsumables, an unavailable item will be replaced by a similar alternative. In most cases Extra Gifts/Cakes/Chocolates have to be accompanied by Flowers. A message will advise No Product Selected if this is the case and you will need to add Flowers to your order.

The images on our website are system images and for reference only and the delivered flowers may look different.
Whilst every effort is made to match as closely as possible, sometimes colour shades can be different to the website image.
Depending on availability on the day if an exact colour is not available, we reserve the right to replace with an alternative colour and if a particular flower is not available, a suitable alternative will be made to the same value or greater, to try and match as closely as possible the original request.Certain flower and plant products may be delivered in bud to ensure longer life. Packaging,boxes or vases etc may change depending on availability on the day.

It is best to keep them in a well-lit room away from direct sunlight.
Make sure you change the water every two days and use flower food to help them to stay fresh longer.

Same Day deliveries will depend on which location if this is possible.
When entering the day and time the order system will advise if what you have selected is possible.

Definitely! Remember to provide the legal first and last name so we can find the recipient.
A maiden name may be required in some areas depending on the hospital’s policy. Including Additional Information such as the room number or section of the hospital to find the recipient will help ensure a smooth delivery. Some situations may require the delivery to be left at the front desk of the hospital where an employee or volunteer at the hospital will ensure the gift reaches the recipient.

In situations where the recipient refuses to accept the delivery for whatever reason,
or we need to redirect your order with last minute notice to an alternate delivery address.
We may require the full cost of the florals, or a delivery charge may apply. These conditions are handled case by case.
We always do our best to avoid any unnecessary expenses and endeavour to provide a fair and valuable service to our customers.